Clearing Assurance Services - Infuse Consulting

Clearing Assurance. What’s involved?

We’ve evolved and improved our processes to provide real-world testing and assurance across your clearing and communication platforms. In simple terms, our approach establishes baselines across key networks, software, infrastructure, telephony, and communication channels. Then through progressive loading of real calls through your infrastructure, each element and subsequently full end-to-end solutions will be tested. The final step is to undertake disaster recovery testing, proving resilience in solution architecture and identifying issues. From these phases of testing, risks, and solutions may be identified and addressed, with follow-up testing providing assurance that solutions are now robust and resilient.

Our unique four step approach to clearing assurance:

BASELINE TELEPHONY

Understand the basic performance for a single user to baseline your performance tests against.

NETWORK TESTING

Failed calls caused by 3rd party connectivity issues can only be avoided by testing.

END-2-END TESTING

Prove the solution will work on day 1 of clearing with real users and real phone calls.

RESILIENCE / DR TESTING

Mitigate potential disaster if one of your SIP trunks and validate how your telephone will behave.

Every organisation we work with is different, so we work alongside your marketing, recruitment and admissions teams as well as your technical teams to ensure comprehensive understanding, collaboration and coverage. While this all may sound straightforward, without an experienced partner alongside, there are many aspects which may get overlooked and remain unproven.

We support a broad range of systems, including those shown here.

Benefits of Clearing Testing

As clearing is such a critical period for universities, during which all elements of the services involved need to be resilient, stable and performing under unusually high loads, the assurances and confidence that spending intentional time and rigour on testing everything is so important.

Infuse has an established and proven process to provide visibility and evidence of current performance and resilience of clearing-related services, enable interventions and inform decisions, as well as provide clarity on levels of risk acceptance for any given element of the results day activities and broader clearing period.

Improved Funding Outcomes

Attracting and securing optimal numbers of students across your planned courses significantly depends on good clearing outcomes. The cumulative multi-year financial benefits of each and every new student to your aspired levels is vital for your future sustainability and opportunity to mitigate shortfalls from other funding streams.

Zero Outages

Clearing period is stressful, with a heightened level of expectation and dependency on what boils down to less than 50 hours of elapsed time. Any period of outage or failure across telephony, networks, software and infrastructure will necessarily lead to a reduced period of time available to engage with and secure required student numbers. Reputationally and motivationally it is so important everything works without a hitch.

Smooth & Seamless Experiences

With optimised success for every attempted call from a prospective student, their experience of smoothly and swiftly getting through to your university, talking to the right person and the full end to end process completing successfully is a great outcome for students and staff members alike.

Why is Clearing Assurance so important?

Successful clearing periods are vital for filling up available student places and securing sufficient numbers to make courses viable and funding to help with future sustainability and investments. By engaging Infuse to provide Clearing Assurance services, you can reduce your risks and provide confidence to all involved that the day should run smoothly.

Telephony tested
Networks tested
3rd party solutions tested
Load tested
Performance tested
Risks surfaced and prioritised
Issues fixed or mitigated
End to end tested
Resilience and Disaster Recovery tested

Additional Information

QMUL Clearing Case Study

In this case study you will learn how Infuse worked with Queen Mary, University of London in 2020 and 2021 to help them recruit more students than previous years through the testing of their clearing systems and channels.

WATCH VIDEO

ARU Clearing Case Study

Learn how Infuse helped Anglia Ruskin University have a successful clearing period, through our extensive testing of their communication channels and networks.

VIEW PDF

University Clearing White Paper

Read our White Paper to learn why clearing is so important to universities and discover the steps you can take to ensure that your clearing campaign is executed without any issues that could lead to a massive loss in revenue.

VIEW PDF

University Partners

We are trusted IT partners with many leading Higher Education Institutions including those shown below:

Case Studies

We have successfully deployed test services on over 33 Higher Education clients, so we understand their business drivers and ways of working. Here are a few examples of our work in the Higher Education sector:

VIEW CASE STUDY

Southampton Solent University

Learn how Southampton Solent University (SSU) recently delivered a challenging student transformation programme on time and on budget.

In this video (presented at UCISA CISG-2023), SSU Programme Manager Aaron Tyler presents how SSU rescued a challenging Student Record transformation programme that kicked off in April 2021 and went live successfully in August 2023.

VIEW CASE STUDY

King’s College London

In this video, Jessica Roberts, Head of Transition & QA at King’s College London reveals how KCL are leveraging the power of Cloud and Automation to deliver software continuously, with the help of Infuse.

This included work on systems such as TribalSITS (student information system), Moodle (virtual learning platform) and Worktribe (research management platform).

VIEW CASE STUDY

London South Bank University

Learn how London South Bank University (LSBU) work with specialist testing partner Infuse to help deliver their digital transformation projects.

In this video, Director Of Innovation & Transformation, Alex Denley explains the benefits it brings for LSBU including access to expertise, resources, and tools that can significantly enhance the quality and efficiency of their digital transformation projects.

VIEW CASE STUDY

Queen Mary University of London

Is your institution doing all they can to maximise the opportunity offered by Clearing?

In this video (presented at the UCISA Leadership Conference 2022), Rupa Dey, Assistant Director of Change Delivery at Queen Mary University London and Nalin Parbhu, CEO of Infuse discuss how Queen Mary University London get ready for clearing.

VIEW CASE STUDY

University of Bristol

In this case study you will learn how the University of Bristol met the challenge of updating their Legacy Tribal SITS student lifecycle system with the help of Infuse.

Utilising their knowledge for test automation, and with the help of Micro Focus’s Octane solution, Infuse ensured both staff and students got the best possible experience from the universities online platform.

Client Testimonials

Please see below, a few testimonials from our work the the Higher Education sector:

Jessica Roberts

Head of Transition & QA - King's College London
“Infuse demonstrated that Tribal SITS could be automated, both, SITS eVision as well as SITS client, and the potential test time savings that could be made. We’ve had Infuse managing the testing across all of our Tribal projects, and some of the Infuse people are now the leaders in my team for such projects.”

Alex Denley

Director Of Innovation & Transformation - LSBU
"Infuse help bring that sense of reassurance that they have all of the different levels of expertise, skill sets, and can work at the pace that I need to do within my institution to ensure that I have quicker time to market, and can deliver value far more quicker than I've ever done before."

Nigel Summers

Test Manager - University Of Bristol
“Infuse have helped us to be at the forefront of automation, both within the University of Bristol and I would say across the UK university sector in general. With the latest, re- lease of the of the program, we’ve automated it very, very quickly.”

Speak to an expert!

Want to learn how Infuse can help your higher education institution to get the most out of your digital and business systems? Book in a free consultation today!

Book Consultation