Clearing is an intense business period where huge loads are placed on the telephony network, internal infrastructure and social media platforms for UK Universities.
It is imperative that call handling, communication, as well as messaging between call handler and the student is flawless, thus ensuring the business opportunity in clearing is realised for maximum benefit for all parties.
How do Infuse help universities get ready for clearing?
In 2021 Infuse worked with Queen Mary, University of London (QMUL) to test their telephony and multichannel systems in the run up to clearing. During testing Infuse found an issue that would have caused a potential 74% call failure!
In 2021 QMUL enrolled more students in 2021 than planned, with zero outages of their telephony and multichannel systems.
Watch QMUL present how they were "Getting ready for clearing" at the UCISA22 Leadership Conference
Learn in this presentation here from the UCISA22 Leadership Conference with Rupa Dey (Assistant Director, Change Delivery at QMUL) and Nalin Parbhu (CEO of Infuse) how QMUL handled clearing in 2021 and plan to handle clearing in 2022, including:
Click here to watch the presentation.